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 Billing & Payments
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Back to main FAQ's page |
| Q. Someone left a message for me from OneTravel.com. Why are you contacting me by phone? | |
| Some situations require that we only contact you by phone in regards to your reservation. Below is a list of possible reasons for the phone call: For Credit Card Authorization Credit Card Decline Schedule Changes Please see the "Contact Us" page for the appropriate department’s phone numbers to call us back. |
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| Q. My credit card has been charged twice for the same transaction, how can this be corrected? | |
| This does occur sometimes. Please fax your credit card transaction details to 212-763-0475 and one of our billing representatives will review the charges and process a credit on your behalf. It can take anywhere between two and four weeks to process your refund and for it to show on your credit card statement. |
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| Q. Do you accept debit cards or personal checks? | |
| We do not accept checks of any type. We do accept debit and credit cards. They must be issued in the United States and have a verifiable US address. We currently only accept Major US and Canadian Credit Cards including: • Visa • MasterCard • American Express • Discover card * Canadian credit card holders please remember currency conversion rates are in effect. |
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| Q. What are my payment options? | |
| We accept MasterCard, Visa (including debit cards), American Express, Diners Club and Discover. At this time, we can only accept bookings paid for with one of these credit cards. All payments must be in US dollars. Many international airlines do not accept Discover card. | |
| Q. Payment and Taxes | |
| ONETRAVEL.COM Travel accepts Discover, American Express, Visa, MasterCard, and Diners Club credit cards for all purchases. All payments must be in US Dollars. Current billing address and phone information must be included with every order. Sales Tax will be charged on certain products depending on the shipping address as required by law. Due to the terms and conditions of our various airline contracts, multiple charges may appear on your credit card statement, however the total amount quoted online when you agree to your purchase will be the total amount charged to the credit card. Cancellation, change fees, and shipping fees will be additional. | |
| Q. Can I pay for my ticket using two different Credit Cards? | |
| You may use two different Credit Cards if you are booking directly with one of our agents. There is currently no way to book a reservation this way online. An additional service fee will be charged based on the dollar amount of the tickets. |
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| Q. Can I pay with cash? | |
| OneTravel.com does not accept cash. We do accept all major Credit Cards: • Visa • MasterCard • American Express • Discover card |
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| Q. When will my refund show on my credit card statement | |
| The time to process a refund varies depending on the reason for the claim and the specific airline’s policy. The amount should reflect on your bank or credit card statement within 6-12 weeks from the date of applying. This is the typical amount of time; your refund time may vary. |
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| Q. What are the payment rules and requirements? | |
| All tickets require immediate purchase. Tickets will not be issued until payment is authorized by the credit card company. Please note OneTravel.com reserves the right to delay issuance and/or release of any travel documents until full payment is secured. |
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| Q. What are the credit card payment terms? | |
| The Credit Card payment terms include but are not limited to: • OneTravel.com reserves the right to deny travel purchase to or from high risk destinations. • All credit cards must have verifiable billing address and billing phone number. • Third party credit cards may require additional authorization information. • Any issue with the Credit card, we will notify you via email within 24hrs. • Fares not guaranteed until a valid form of payment is authorized. • You are liable for any and all credit card payment disputes or other problems such as Fraud claims made to us or the supplier. You agree to reimburse OneTravel.com in cases of Fraud or Charge backs. • Credit cards with US or Canadian Billing addresses only will be accepted. • Service fees are non-refundable. • You must read and agree to the rules and terms of the agreement. |
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| Q. Do you accept third party credit card payments? | |
| Yes. They may require additional verification and authorization. Note: If paper tickets are mandatory they will be shipped to the billing address of the credit card used to purchase the tickets. |
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| Q. Can I get a refund? | |
| Most discounted airline tickets are Non-Refundable. Although Non-Refundable tickets are the least expensive, they are also the most restrictive and do not allow the option for refunds or issuance of travel vouchers. These restrictions allow us to offer special sales and deeply discounted airfares. Refund restrictions are documented within the Terms and Conditions. You must agree to these Terms and Conditions prior to booking any reservation. Once you decide to cancel a reservation, you are subject to the terms of the cancellation, as stated in the Terms and Conditions. |
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| Q. What kind of help can I get from the Billing Department? | |
| Our Billing Department will be happy to help you answer many questions concerning multiple charges on your credit card, refund inquiries and understanding the charges on your Credit Card statement. You may be asked to fax a copy of your credit card statement to 212-763-0475 |
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| Q. Why do I have to fax a copy of my Credit Card Statement? | |
| This is the only way we can research any claims brought to us to research. It will also expedite the process of refunds and help us answer your questions concerning Billing. |
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| Q. How should the charges for my purchase appear on my Credit Card statement? | |
| You may see multiple charges which include the airline’s charges, our service fees which will display as “Airline service fees and taxes” and the insurance charge separately. You may see a charge for each airline and each passenger in your reservation. The total will always reflect the amount of the original quote. |
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| Q. Why does it take longer to refund my Debit Card? | |
| A Debit Card is an unsecured loan against your bank account. Once we have submitted a refund to you, it is up to your bank and their policies as to how long it will take the refund to reflect in your bank account. | |
| Q. Can I use a Pre-paid Credit Card for my purchase? | |
| Yes. Note: If any refund is applicable it may take up to 8-16 weeks to reflect back on a Pre-paid Credit Card. |
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