Q. How do I change my flights?

We have negotiated many different types of agreements with different airlines; thus, the rules and restrictions for exchanges and cancellations vary greatly if allowed at all. When allowed, airlines require that we collect a fee for the exchange plus any difference in fare when necessary. Exchange fees start at $125 and go as high as $350. Your exchange agent can tell you when you call.

We must insist, however, that you do not book an itinerary for the exchange. Please keep in mind that all exchanges must be on itineraries provided by the same airline that issued the original ticket. In some cases, the airline may restrict or deny exchanges requested with as few as seven days before departure.

Once you are prepared to give our exchange agent the new itinerary, please call us at (866) 883-0908. We are open 24/7. To expedite this process, please have your old ticket and/or file number with you as well as the new itinerary you wish to book.

Q. What is an “E” ticket?

E-tickets, are offered by many major airlines, and allow you to travel without a paper ticket, eliminating the worry of leaving your tickets behind. OneTravel.com offers e-tickets when they are available.

Bring government issued photo identification (such as a driver’s license or passport) to the airport. E-ticketed passengers must have a printed boarding pass in order to proceed directly through security for check in at the gate. Customers with check-in baggage or E-tickets who do not have printed boarding passes must go to the ticket counter prior to going through security checkpoints.

Q. Why are the fares different from other sites?

Airlines practice the marketing concept known as "yield management," where they sell as many seats as they can at the highest price they can get. It is impossible to pinpoint the cost of any single seat on any given flight. For example, some seats will be assigned special fares for corporate clients, while other seats will have been sold through a consolidator at a discount. Similarly, some fares may have been bought at a discount with frequent-flier award points or from a last minute Web special. At our site, you will always be quoted the lowest fare available to us at that time.

Q. How do I cancel this reservation?

Most airline tickets issued are non-refundable, and non-transferable. Name changes are not permitted. However, you may be able to exchange your tickets for different dates. Penalty fees apply and not all tickets are changeable. Please call our exchange department for details. (866) 883-0908

Q. Please quote me a fare.

As airlines fill flights or change fares, our database immediately reflects those changes. Since the fares change frequently we are unable to quote fares via email.

Please call our sales team at (866) 883-0908

Q. What is a ‘return period’, and how long is it for OneTravel.com partners?

The ‘return period’ is an amount of time referral traffic from an affiliate partner is ‘tagged’ for that specific affiliate partner. The ‘return period’ for the OneTravel.com Affiliate Partner Program is 90 days.

Q. Why do I need a paper ticket?

Many airlines still require a paper ticket to be issued. It is dependent on many factors, including the destinations, airlines and if you have selected multiple airlines. Many international destinations require paper tickets. We will send you an email advising you if your tickets have been issued as paper.

Q. Can I have my paper tickets shipped to a different address?

Paper tickets cannot be sent to International addresses. The following restrictions apply: Paper Tickets Domestic - can only be shipped to the Billing address of the credit card holder on whose card the ticket was purchased. We are unable to ship to A.P.O. or F.P.O. addresses, and no C.O.D orders can be accepted. Tickets will be shipped via FedEx 2 Day Delivery. A $14.00 USD delivery fee applies. A $25.00 USD service charge will be assessed for overnight delivery within the continental United States. The charge for Alaska or Hawaii will be $25.00 USD for 2-day delivery. Overnight delivery charge will be $36.00 USD to Alaska and $38.00 USD to Hawaii (when available).

US Billing Address – If you are holding a credit card with a US billing address you may have your tickets shipped to you internationally by calling customer service department and requesting a change of address. For security purposes we are unable to make these changes by email..

Q. Can I change the name on my ticket?

All reservations must be made in the EXACT name of the person traveling - no nicknames. For international travel the name on the reservation must be EXACTLY as it appears on the traveler's passport

Q. Is my online purchase guaranteed?

All requests submitted, even if availability displays are provided, are requests only. Any requests that cannot be confirmed will receive notification by email.
When you make your reservation request, if an electronic ticket cannot be issued, a paper ticket will be issued and shipped via UPS.. The only time a paper ticket will be issued is if an electronic ticket is not available.

Q. How do I book an infant ticket?

Our sales department will be able to assist you with booking infant travel.

Infants are children under age 2. Each traveler age 12+ may accompany up to two infants in their own seats or one infant in the traveler's lap.
Lap - Travelers (must be age 12+) in your party will hold the infant(s) throughout the flight. Please note that while infants in laps usually ride for free on domestic flights, a fee is charged on most international flights.
Seated - A separate seats for the infant. You will be required to supply an infant car seat to ensure the infant's safety. The car seat must meet airline specifications. Seats reserved for infants may be billed at special infant fares. Please check with the carrier for more information.

Q. Where can I find more information about traveling abroad?

The U.S. State Department Website offers excellent advice and resources to those traveling outside of the U.S.

Q. Where do I confirm my reservation?

All flights should be confirmed with the airline directly. We recommend that you do so at least 24 hours prior to departure for domestic flights (72 hours for flights to Hawaii and international destinations).

Q. How do I confirm my seat assignments?

You'll need to call the airline directly on certain flights, the airline will allow us to request seats on your behalf (but these are only requests, and need to be verified with the airline.

Q. Types of trips

1. Roundtrip means you will fly from one location to another, and then back to the first location.
2. One way means you will fly from one location to another, and will not return to the first location.
3. Multiple destinations means you will visit several locations and therefore need to choose flights between each of those locations.

Q. Types of travelers

You will need to supply the number of travelers in each age category. You can include up to six travelers per trip.

1. Seniors are travelers ages 65 and older. Fares may not be discounted on all flights.
2. Adults are travelers ages 18 through 64.
3. Children are travelers ages 2 through 12. Although most airlines charge full fares to children older than 11.
4. Infants are children under age 2
5. Infant ticket options:

 

Contact our sales team to book flights traveling with infants

Lap — Adults traveling) in your party may hold the infant(s) throughout the flight. Please note that while infants in laps usually ride for free on domestic flights, a fee is charged on most international flights.
Seated — a separate seat for the infant. You will be required to supply an infant car seat to ensure the infant's safety. The car seat must meet airline specifications. Seats reserved for infants may be billed at special infant fares. Please check with the carrier for more information.

Q. Unaccompanied minors

Many airlines welcome unaccompanied minors on their flights, you should call the airline to discuss its policies and services.

Here are some general guidelines about unaccompanied minors:

1. Please be sure to check with your airline for specific policies and fees.
2. Minors who are old enough (approximately ages 5-17*) can usually fly on nonstop, direct, or connecting flights, but usually are not accepted on the last connecting flight of the day. The age depends on the airline's policies, so please check with the airline.
3. Many airlines provide (or require) supervision service for minors from the time of boarding until the time the minor is met at the final destination. This is called unaccompanied minor service. Minors must be approved by the airline for this service.
4. Younger children (under the age of 5) are often not eligible for unaccompanied minor service and must be accompanied on the same flight and in the same compartment by an older passenger (typically 15 years or older).
5. Unaccompanied minor service is often mandatory for children ages 5-14*, but optional for teenagers (ages 15-17). Age requirements depend on which airline they fly.
6. A fee is usually charged at check-in for unaccompanied minor service. Expect to pay $30 or more each way.
7.With unaccompanied minor service, the airline will usually want to know who is meeting the minor at the destination. Proof of identification for the receiving adult is often required. Forgetting this required identification can cause unpleasant delays so make sure you know the airline's expectations.
8. Reservations usually need to be confirmed for all segments of the minor's flight. Standby reservations are not allowed on any leg of the trip.
9. Again, please call the airline prior to purchasing tickets and inquire about unaccompanied minors.

*OneTravel.com does not allow internet bookings for unaccompanied minors under age 15.

Q. Choosing a ticket class

In addition to Coach/Economy class seating, many flights offer Business, and/or First Class seating. Please note that the following descriptions are generalizations; some airlines may use different names to describe their classes of service.

• Coach/Economy class is seating is in the main cabin area. These seats are usually the least expensive.
• Business class seating--when available--tends to feature roomier seats that recline farther, more leg room, and upgraded meal service. Business class tickets cost more than Coach/Economy but less than First Class.

First class seating is usually in the cabin area nearest the front of the aircraft. It has the fewest and most comfortable seats, and offers upgraded meals. Other perks can include shorter lines at check-in and use of the airline's airport business lounge. First Class fares are almost always the most expensive, and are not available on all aircraft.

Q. Flight options

Nonstop flights only - Check this box if you want to see fares only for flights that do not stop or change planes at one or more airports before you reach your final destination.
No plane change flights - These flights may have up to 2 landings and departures not disclosed upon booking. No change of planes
Connecting flights - Flights may have one or more landings and departures. Passengers will have to disembark the plane and re-board
another flight.

Q. What if my tickets are lost or stolen?

If your paper airline tickets are lost or stolen, please call us immediately at (866) 883-0908. Our representatives will assist you in filing a lost ticket application.

In most cases, the airlines require you to purchase replacement tickets at "today’s" fare.  If your original tickets are not used after a designated period of time—generally 3 to 4 months, depending on the airline—you will receive a credit for the purchase price of the replacement tickets, less the application fee. This fee varies by airline, but is typically $100.00 per traveler. Please note that these policies and fees are subject to change at any time.
Each airline has its own rules and policies for issuing replacement tickets. OneTravel.com is bound by these rules and policies and must adhere to them.

Q. You offered a flight and by the time I went to pay for it I received a "Sold Out" message, why?

The availability and/or price of the flight you selected has changed. While we provide the most up to date technology for our users to search available flights, ultimately the airlines reserve the right to modify their flights at anytime and no fare is guaranteed until ticketed.

Q. Why do I keep receiving an error message that says my credit card information does not match the information in my credit card records?

Your billing address must match exactly with what is listed on your bank records. Please contact your bank and verify the information they have is current. Then try to book your flight again. If you are still unable to book your flight, please call our sales team at (866) 883-0908 24hours a day.

Q. How do I select my seats?

You may select your seat assignments directly online. From the home page click on "check my booking".  Enter your email address or name to locate your flight schedule. Once the flight page is open, select "request seat" directly under each flight number.  If pre-assigned seating is available a seat map will appear.

If you are unable to assign seats yourself, please call our customer service department at (866) 883-0908. Some airlines are now charging for seat assignments and many airlines restrict pre-assigned seats. You may call the airlines at the numbers listed here.
Bulk Head and Emergency Exit row Seating are controlled by the airlines and cannot be pre-assigned.  These seats may be blocked by the airline and held for check-in at the airport on day of departure.

Q. How do I request special meals?

If this feature is available for your flight, you may select your meal during the purchasing process.

If not, once you have an existing reservation, you may call our customer service department at (866) 883-0908 or call the airlines directly.

Please note, special requests are not guaranteed.

Please call the airline to confirm your request. To get your airline phone number check the online directory click here.

Q. Are there discounts for Infant/Child fares?

Infants are children under age 2. Infants in laps usually ride for free on domestic flights, a fee is charged on most international flights.

Child fares are for children between the ages of 2-11. If we have a Child Fare available for your trip we will display the discounted rate.

The ages of Child/Infants are based on their age at the time of travel, not when booking.

Q. Why did the fare increase when I tried to book my flight?

The availability and/or price of the flight you selected has changed. While we provide the most up to date technology for our users to search available flights, ultimately the Airlines reserve the right to modify their flights at anytime and no fare is guaranteed until ticketed.

Q. Can I make a reservation over the phone?

If there is anything that is not covered within these FAQs our professional consultants are always here to help you.

If you need to speak with a travel consultant call us 24 hours a day seven days a week at (866) 883-0908.

Q. Can I make a reservation into one city and return from another?

Yes. Just click on the Multi cities button and fill in your flight information from there.

Q. Are taxes included in the airfares listed?

The search results page will list the base fare amount for each flight option.

Taxes and fees can be displayed on the search results page by clicking the taxes link located under the base fare.

The total cost, including an exact break down of taxes and fees will also be displayed if you select Book to complete the purchase process.

Q. Can I hold a reservation?

Airline regulations prohibit holding reservations. Our discounted low fares require immediate purchase.

Q. Is there a limit of how many passengers can be booked in one reservation?

You can book up to 9 passengers in one reservation. If you have more than 9 travelers, the airlines considers this a group and special arrangements must be made.

For groups of 10 or more you can fill out the form on our Group Travel page and someone will contact you. You may also call one of our sales agents for a quote at (866) 883-0908.

Booking an Air Ticket
Q. How do I book airline tickets?

Simply enter the desired departure and arrival information in the form. Our booking engine performs a comprehensive search of the fares in our database and displays all flight options, beginning with the lowest-priced flight. For a more comprehensive search, use the Advanced Search options to find nearby alternate airports or to select preferred airlines. When your options are displayed, choose a flight that matches your needs and click the "Select Flight" button. The booking engine will display all of the details regarding your chosen flight. You need only complete a short information form to complete your booking.

Q. Can I book a ticket for tomorrow?

Our booking engine allows you to book 24 hours prior to departure for domestic flights. International flights require a 3 day advance purchase. Many international airlines require paper tickets to be issued which require a 5 day advance.

Tips and Questions after Booking is Complete
Q. How can I change an existing reservation?

Fees for changes vary by airline and not all tickets can be changed. If the airline does allow changes you will have to agree to all the fees and follow very specific fare rules. The airline charges a change fee per ticket, plus any difference in fare (depending on the flights you choose) and airline penalty fees begin at $100.00 per ticket. and go up. up Additional rules may apply:

• Travelers name cannot be changed
• Same airline must be used.
• Original reservation must be cancelled at least the day before the original departure date
• Other restrictions may apply such as routing, dates available etc.

Exchanges must be made by phone at (866) 883-0908 24 hours a day seven days a week.

Q. What is the fee for changing my airline ticket?

When changing your ticket, a number of penalties may apply, including the following:
• Additional penalties imposed by the airline
• Additional charge resulting from a higher fare rate
• A OneTravel.com service fee of $35 will apply for making the changes on your behalf

Q. The Airline has changed my flights.

OneTravel.com makes attempts to notify you of flight changes via email.  We are not always advised of these changes. It is best if you reconfirm your itinerary directly with the airline 72 hours prior to departure.

If an airline has changed your flight schedule without your request, you will not be charged any fees or penalties for that change.

Once you have accepted a schedule change from the airline (either by speaking with a representative of the airline or with one of our agents), any future changes, requested by you, will require payment of any applicable penalties and/or fees.

Q. My confirmation page has the wrong dates for my trip, how can I change it?

Call our toll free number (866) 883-0908 immediately if you realize that your itinerary is booked for the wrong dates. Penalty fees may apply.

Q. My confirmation email says that the airline does not guarantee the booking, what does that mean?

The email confirmation with a pending status means that the booking is still not confirmed with the airline. One of our experienced customer care agents is working on your booking and will be emailing you the confirmed itinerary within 24 hours.

Q. My confirmation email says ##MAN##, what does that mean?

This means the system was unable to automatically book your reservation and a “MANual” request has been generated. One of our agents needs to manually process your booking and confirm your itinerary. We will contact you to confirm the exact itinerary and the cost of your ticket within 24 hours.

Q. If I purchased a ticket some time ago, is there anyway to get a receipt for the booking?

Please log on to OneTravel.com and Click on "Existing Booking" located on the top left part of the page, fill out the required details as per the "My Trip Details" form, your ticket information will be displayed.

Q. My confirmation email says I have "Paper Ticket(s)", when will I receive them?

After ticketing has been completed, your paper ticket will be mailed out in 2-3 business days.

We will confirm it by emailing you the courier’s tracking number. If you have not received your tickets and your flight will be departing soon, please call our customer service team at (866) 883-0908.

Q. How do I know if my reservation will be paper ticket or E-ticket?

At the time of booking, you will be notified whether you are getting an e-ticket or a paper ticket. If this changes for any reason, we will notify you of the changes within 24 hours of your booking.

When booking multiple airlines that do not have ticketing agreements we must issue a paper ticket. An email will be sent to you.

Q. How do I access my reservation online?

Please log on to OneTravel.com home page and click on "Check My Booking" located on the top left part of the page, fill out the required details as per the "My Trip Details" form and your ticket information will be displayed.

Q. I have unused or partially used non-refundable airline tickets, do they have any value?

Typically, partially used tickets do not have any value, but you should contact the airline directly to check as each airline has a different policy.

If your tickets are unused because the traveler did not show up on time to catch the flights, the unused tickets have no value.

If a flight has been cancelled before departure, please contact the issuing airline and re-book your new flight, following the airline’s rules and restrictions.

Airline phone number list can be found here.

Q. Can I add another passenger to my existing reservation?

A new passenger can only be added by making a new booking. Please have the flight details of the original booking ready while making the new booking so that you can select the correct flights. Please note that fares can change everyday, we cannot guarantee the availability of the original prices of booking on the same flight.

Q. I did not receive my email confirmation for my booking.

Please be sure to check your "spam" or "junk" folder as our email may have been filtered as unrecognized.

If your confirmation email is not there, from the home page of OneTravel.com click the "Check My Booking" link. Enter the email address you used to make the reservation or your first and last name, booking reference number and flight departure date (hotel check-in date, car pick-up date).

Once the requested details are entered, the last three bookings that you created will be displayed. Booking Receipt and Confirmation can be displayed for any of the bookings by clicking "Details". You will have the option to email the itinerary to yourself by clicking "Email this Page" found under "Page Tools".

If there are no bookings found for your search, please verify the details you entered or call us at (866) 883-0908 for assistance.

Please add OneTravel@OneTravel.com to your allowed sender list/address book so you can receive our emails.

Ticket and Flight information
Q. What are the baggage restrictions for my flights?

Several US airlines have changed their baggage allowance for both carry on and check in luggage. Some airlines are now charging fees for the second bag as well as carry on luggage.

Please call the airlines directly for the most up to date policies. The links below are general guidelines and are subject to change.
Domestic Baggage
International Baggage

Q. What are the restrictions for traveling with a pet?

If you are traveling with your pet, please contact the airline directly for detailed information.
Here are some general guidelines:

• Traveling with a pet, other than a guide dog, requires special handling by the airline.
• Pets in the Cabin are limited by size and the number allowed on each flight.
• Another alternative, your pet may travel in the baggage compartment on your flight.  However, each airline has certain restrictions, depending on the anticipated temperature in the baggage compartment. (Some carriers have a blackout period for carrying animals in cargo during the summer and winter.)
• Cages and other shipping containers must meet the minimum standard for size, ventilation, strength, sanitation and design for safe handling.  (Sky kennels furnished by the airlines meet these requirements.)
• Fees apply to transport the pet in the cabin and cargo areas. 
• Health certificates are required by all shippers of pets Check with your Veterinary for details

Many airlines restrict certain breeds, such as pug-nosed dogs (pugs, Pekingese, boxers) and cats (Persians) that might find it especially difficult to breathe at high altitudes.  Be sure to ask the airline.

Q. What is a Prepaid Ticket Advise (PTA) and how does it work?

PTA is a system where we send a message to the airline for issuance of paper tickets at the airport.

This is typically done when we are unable to deliver paper tickets to a customer’s address or in certain cases due to some countries rules and regulations we are unable to issue a paper ticket.

If a PTA has been sent to the airline for your reservation, we will email you one PTA number for all involved in the booking. You will need to provide this PTA number at the airline ticket counter at the airport. The airline representative will issue you the paper ticket(s), which you will need to show at check-in.

A PTA service fee of US $150 will be added to the "Airline fees and taxes" amount to cover this cost.

Q. Do you offer Military discounts?

OneTravel.com offers unbeatable deals in military travel. Most airlines offer discounted airfares for active duty personnel or Military-ID cardholders. You can always choose these tickets and get a great deal. Please call us at 866 883-0908 and speak to one of our experienced customer service agents to book your military travel.

Q. Do you offer any Senior Citizen discounts?

Adults over the age of 65 are considered Senior Citizens. You can add the number of senior travelers when adding your search details. Any available senior fares will display along with standard fares.

Q. What documents do I need to go through airport security?

For domestic flights, you will need your Boarding Pass, any government or state issued photo ID such as a driver license or passport along with a copy of your itinerary/trip details.

Please note that a valid passport is required for all air travel outside of the United States. In addition to a passport, many countries require a visa for entry. Please click here to obtain the most current entry requirements for your upcoming trip or apply for a visa or a passport.

Q. Do I have to reconfirm my flight?

Yes. International flights should be reconfirmed 72 hours in advance and Domestic flights 24 hours in advance, by calling the Airline directly.

It is important to check for any schedule changes in your itinerary as well ask confirming where to check in for your flight as some airlines will partner with another airline for certain flights.

Airlines reserve the right to cancel bookings if reservations are not reconfirmed, regardless if tickets have been issued or not.

Q. For a one-way ticket, do I need a visa to travel Internationally?

Please click here to determine if you need a travel visa for the specific nature of your travel.

OneTravel.com is not responsible for tickets purchased without prior entry requirements, please contact the specific consulate(s) for specific entry requirements not covered under this section

Q. Where can I find info on VISA and Entry requirements?

Please click here to determine the need for a travel visa for your trip abroad. It is important to know your requirements and apply well in advance since each country has different requirements based on your nationality.

Please Note - Your tickets may not be refundable if you are not allowed to travel due to a lack of travel documentation.

Transit Visa - Many countries require a visa if you are changing flights in that country. Please click here to determine your requirement and apply for a transit visa, based on your nationality

If you are the citizen of any other country besides the United States, click here to determine your visa requirements

OneTravel disclaims all liability for information provided to you by these websites.

Q. Why did my flight schedule change?

Most airlines allow unaccompanied minors to travel on their flights. Please contact the airline prior to purchasing your ticket to verify all rules and restrictions regarding unaccompanied minor travel.

Occasionally the airlines make changes to their flight schedules to accommodate changes in equipment, routing, or capacity.

Some of these changes are minor and may involve a change of aircraft, flight number, or a slight change in departure and/or arrival time. Sometimes the changes are more severe and result in a change to the departure city, arrival city, date of travel or even discontinued service to your destination city.

OneTravel will make every effort to notify you if your reservation is impacted by an airline schedule change. Since schedule changes can occur at any time, OneTravel strongly encourages passengers to verify departure times and flight numbers directly with the airlines 24 to 72 hours prior to departure. Click here for a list of airline phone numbers - Airline Contacts

If a major schedule change has occurred and the new flight(s) are unacceptable, please call 800-566-2345. OneTravel will contact the airline on your behalf and discuss with you your available options. Please understand all options given are at the discretion of the airline.

Q. If I have flight reservations and the airline changes my itinerary, will OneTravel notify me?

Airlines will sometimes make changes to their flight schedules. OneTravel will attempt to notify you via e-mail prior to the originally scheduled departure time if your itinerary change is substantial.

Schedule changes that do not have a major impact on your itinerary will not be followed up with an e-mail. Such minor changes include, but are not limited to:

• Flight Number Changes
• Flight Departure time changes less than 11 minutes earlier
• Flight Departure time changes less than 20 minutes later

If an airline makes a substantial change to your itinerary regarding flight departure and/or arrival time or service changes, such as no longer providing service to your destination, a Customer Service representative will make every effort to contact you by phone. Once we have assisted you to process any changes needed, your updated itinerary will be sent via e-mail and can also be viewed in Check My Booking.

OneTravel will continue to monitor your reservations throughout your journey and make every effort to alert you to any further airline changes.

Frequent Flier Miles
Q. Can I use my Frequent Flier miles to buy a ticket on OneTravel.com?

We are unable to accept any vouchers, coupons, air script, or other discounts. In most cases, you must book directly with the airline to take advantage of these programs. Contact your airline for more specific information regarding their program.

Q. Will I earn Frequent Flier miles for purchases on the site?

You may be eligible for Frequent Flier miles directly from your airline; however, eligibility is contingent upon the airline's rules. Frequent flier miles may not be available for some deeply discounted fares. In order to verify eligibility, present your account information at the check-in counter prior to the departure of your flight.