Back to main FAQ's pageFlights FAQ’s
Q. How do I change my flights?
We have negotiated many different types of agreements with different airlines; thus, the rules and restrictions for exchanges and cancellations vary greatly if allowed at all. When allowed, airlines require that we collect a fee for the exchange plus any difference in fare when necessary. Exchange fees start at $125 and go as high as $350. Your exchange agent can tell you when you call.
Q. What is an “E” ticket?
E-tickets, are offered by many major airlines, and allow you to travel without a paper ticket, eliminating the worry of leaving your tickets behind. OneTravel.com offers e-tickets when they are available.
Q. Why are the fares different from other sites?
Airlines practice the marketing concept known as "yield management," where they sell as many seats as they can at the highest price they can get. It is impossible to pinpoint the cost of any single seat on any given flight. For example, some seats will be assigned special fares for corporate clients, while other seats will have been sold through a consolidator at a discount. Similarly, some fares may have been bought at a discount with frequent-flier award points or from a last minute Web special. At our site, you will always be quoted the lowest fare available to us at that time.
Q. How do I cancel this reservation?
Most airline tickets issued are non-refundable, and non-transferable. Name changes are not permitted. However, you may be able to exchange your tickets for different dates. Penalty fees apply and not all tickets are changeable. Please call our exchange department for details. (866) 883-0908
Q. Please quote me a fare.
As airlines fill flights or change fares, our database immediately reflects those changes. Since the fares change frequently we are unable to quote fares via email.
Q. What is a ‘return period’, and how long is it for OneTravel.com partners?
The ‘return period’ is an amount of time referral traffic from an affiliate partner is ‘tagged’ for that specific affiliate partner. The ‘return period’ for the OneTravel.com Affiliate Partner Program is 90 days.
Q. Why do I need a paper ticket?
Many airlines still require a paper ticket to be issued. It is dependent on many factors, including the destinations, airlines and if you have selected multiple airlines. Many international destinations require paper tickets. We will send you an email advising you if your tickets have been issued as paper.
Q. Can I have my paper tickets shipped to a different address?
Paper tickets cannot be sent to International addresses. The following restrictions apply: Paper Tickets Domestic - can only be shipped to the Billing address of the credit card holder on whose card the ticket was purchased. We are unable to ship to A.P.O. or F.P.O. addresses, and no C.O.D orders can be accepted. Tickets will be shipped via FedEx 2 Day Delivery. A $14.00 USD delivery fee applies. A $25.00 USD service charge will be assessed for overnight delivery within the continental United States. The charge for Alaska or Hawaii will be $25.00 USD for 2-day delivery. Overnight delivery charge will be $36.00 USD to Alaska and $38.00 USD to Hawaii (when available).
Q. Can I change the name on my ticket?
All reservations must be made in the EXACT name of the person traveling - no nicknames. For international travel the name on the reservation must be EXACTLY as it appears on the traveler's passport
Q. Is my online purchase guaranteed?
All requests submitted, even if availability displays are provided, are requests only. Any requests that cannot be confirmed will receive notification by email.
Q. How do I book an infant ticket?
Our sales department will be able to assist you with booking infant travel.
Q. Where can I find more information about traveling abroad?
The U.S. State Department Website offers excellent advice and resources to those traveling outside of the U.S.
Q. Where do I confirm my reservation?
All flights should be confirmed with the airline directly. We recommend that you do so at least 24 hours prior to departure for domestic flights (72 hours for flights to Hawaii and international destinations).
Q. How do I confirm my seat assignments?
You'll need to call the airline directly on certain flights, the airline will allow us to request seats on your behalf (but these are only requests, and need to be verified with the airline.
Q. Types of trips
1. Roundtrip means you will fly from one location to another, and then back to the first location.
Q. Types of travelers
You will need to supply the number of travelers in each age category. You can include up to six travelers per trip.
Contact our sales team to book flights traveling with infants
Q. Unaccompanied minors
Many airlines welcome unaccompanied minors on their flights, you should call the airline to discuss its policies and services.
Q. Choosing a ticket class
In addition to Coach/Economy class seating, many flights offer Business, and/or First Class seating. Please note that the following descriptions are generalizations; some airlines may use different names to describe their classes of service.
Q. Flight options
• Nonstop flights only - Check this box if you want to see fares only for flights that do not stop or change planes at one or more airports before you reach your final destination.
Q. What if my tickets are lost or stolen?
If your paper airline tickets are lost or stolen, please call us immediately at (866) 883-0908. Our representatives will assist you in filing a lost ticket application.
Q. You offered a flight and by the time I went to pay for it I received a "Sold Out" message, why?
The availability and/or price of the flight you selected has changed. While we provide the most up to date technology for our users to search available flights, ultimately the airlines reserve the right to modify their flights at anytime and no fare is guaranteed until ticketed.
Q. Why do I keep receiving an error message that says my credit card information does not match the information in my credit card records?
Your billing address must match exactly with what is listed on your bank records. Please contact your bank and verify the information they have is current. Then try to book your flight again. If you are still unable to book your flight, please call our sales team at (866) 883-0908 24hours a day.
Q. How do I select my seats?
You may select your seat assignments directly online. From the home page click on "check my booking". Enter your email address or name to locate your flight schedule. Once the flight page is open, select "request seat" directly under each flight number. If pre-assigned seating is available a seat map will appear.
Q. How do I request special meals?
If this feature is available for your flight, you may select your meal during the purchasing process.
Q. Are there discounts for Infant/Child fares?
Infants are children under age 2. Infants in laps usually ride for free on domestic flights, a fee is charged on most international flights.
Q. Why did the fare increase when I tried to book my flight?
The availability and/or price of the flight you selected has changed. While we provide the most up to date technology for our users to search available flights, ultimately the Airlines reserve the right to modify their flights at anytime and no fare is guaranteed until ticketed.
Q. Can I make a reservation over the phone?
If there is anything that is not covered within these FAQs our professional consultants are always here to help you.
Q. Can I make a reservation into one city and return from another?
Yes. Just click on the Multi cities button and fill in your flight information from there.
Q. Are taxes included in the airfares listed?
The search results page will list the base fare amount for each flight option.
Q. Can I hold a reservation?
Airline regulations prohibit holding reservations. Our discounted low fares require immediate purchase.
Q. Is there a limit of how many passengers can be booked in one reservation?
You can book up to 9 passengers in one reservation. If you have more than 9 travelers, the airlines considers this a group and special arrangements must be made.
Q. What are the Service / Booking Fees for Flights in the Contact Center?
Service fees for contact center bookings may be higher than those charged for bookings made online. These service fees can range from $20 to $200 per passenger.
Booking an Air Ticket
Q. How do I book airline tickets?
Simply enter the desired departure and arrival information in the form. Our booking engine performs a comprehensive search of the fares in our database and displays all flight options, beginning with the lowest-priced flight. For a more comprehensive search, use the Advanced Search options to find nearby alternate airports or to select preferred airlines. When your options are displayed, choose a flight that matches your needs and click the "Select Flight" button. The booking engine will display all of the details regarding your chosen flight. You need only complete a short information form to complete your booking.
Q. Can I book a ticket for tomorrow?
Our booking engine allows you to book 24 hours prior to departure for domestic flights. International flights require a 3 day advance purchase. Many international airlines require paper tickets to be issued which require a 5 day advance.
Tips and Questions after Booking is Complete
Q. How can I change an existing reservation?
Fees for changes vary by airline and not all tickets can be changed. If the airline does allow changes you will have to agree to all the fees and follow very specific fare rules. The airline charges a change fee per ticket, plus any difference in fare (depending on the flights you choose) and airline penalty fees begin at $100.00 per ticket. and go up. up Additional rules may apply:
Q. What is the fee for changing my airline ticket?
When changing your ticket, a number of penalties may apply, including the following:
Q. The Airline has changed my flights.
OneTravel.com makes attempts to notify you of flight changes via email. We are not always advised of these changes. It is best if you reconfirm your itinerary directly with the airline 72 hours prior to departure.
Q. My confirmation page has the wrong dates for my trip, how can I change it?
Call our toll free number (866) 883-0908 immediately if you realize that your itinerary is booked for the wrong dates. Penalty fees may apply.
Q. My confirmation email says that the airline does not guarantee the booking, what does that mean?
The email confirmation with a pending status means that the booking is still not confirmed with the airline. One of our experienced customer care agents is working on your booking and will be emailing you the confirmed itinerary within 24 hours.
Q. My confirmation email says ##MAN##, what does that mean?
This means the system was unable to automatically book your reservation and a “MANual” request has been generated. One of our agents needs to manually process your booking and confirm your itinerary. We will contact you to confirm the exact itinerary and the cost of your ticket within 24 hours.
Q. If I purchased a ticket some time ago, is there anyway to get a receipt for the booking?
Please log on to OneTravel.com and Click on "Existing Booking" located on the top left part of the page, fill out the required details as per the "My Trip Details" form, your ticket information will be displayed.
Q. My confirmation email says I have "Paper Ticket(s)", when will I receive them?
After ticketing has been completed, your paper ticket will be mailed out in 2-3 business days.
Q. How do I know if my reservation will be paper ticket or E-ticket?
At the time of booking, you will be notified whether you are getting an e-ticket or a paper ticket. If this changes for any reason, we will notify you of the changes within 24 hours of your booking.
Q. How do I access my reservation online?
Please log on to OneTravel.com home page and click on "Check My Booking" located on the top left part of the page, fill out the required details as per the "My Trip Details" form and your ticket information will be displayed.
Q. I have unused or partially used non-refundable airline tickets, do they have any value?
Typically, partially used tickets do not have any value, but you should contact the airline directly to check as each airline has a different policy.
Q. Can I add another passenger to my existing reservation?
A new passenger can only be added by making a new booking. Please have the flight details of the original booking ready while making the new booking so that you can select the correct flights. Please note that fares can change everyday, we cannot guarantee the availability of the original prices of booking on the same flight.
Q. I did not receive my email confirmation for my booking.
Please be sure to check your "spam" or "junk" folder as our email may have been filtered as unrecognized.
Ticket and Flight information
Q. What are the baggage restrictions for my flights?
Several US airlines have changed their baggage allowance for both carry on and check in luggage. Some airlines are now charging fees for the second bag as well as carry on luggage.
Q. What are the restrictions for traveling with a pet?
If you are traveling with your pet, please contact the airline directly for detailed information.
Q. What is a Prepaid Ticket Advise (PTA) and how does it work?
PTA is a system where we send a message to the airline for issuance of paper tickets at the airport.
Q. Do you offer Military discounts?
OneTravel.com offers unbeatable deals in military travel. Most airlines offer discounted airfares for active duty personnel or Military-ID cardholders. You can always choose these tickets and get a great deal. Please call us at 866 883-0908 and speak to one of our experienced customer service agents to book your military travel.
Q. Do you offer any Senior Citizen discounts?
Adults over the age of 65 are considered Senior Citizens. You can add the number of senior travelers when adding your search details. Any available senior fares will display along with standard fares.
Q. What documents do I need to go through airport security?
For domestic flights, you will need your Boarding Pass, any government or state issued photo ID such as a driver license or passport along with a copy of your itinerary/trip details.
Q. Do I have to reconfirm my flight?
Yes. International flights should be reconfirmed 72 hours in advance and Domestic flights 24 hours in advance, by calling the Airline directly.
Q. For a one-way ticket, do I need a visa to travel Internationally?
Please click here to determine if you need a travel visa for the specific nature of your travel.
Q. Where can I find info on VISA and Entry requirements?
Please click here to determine the need for a travel visa for your trip abroad. It is important to know your requirements and apply well in advance since each country has different requirements based on your nationality.
Q. Why did my flight schedule change?
Most airlines allow unaccompanied minors to travel on their flights. Please contact the airline prior to purchasing your ticket to verify all rules and restrictions regarding unaccompanied minor travel.
Q. If I have flight reservations and the airline changes my itinerary, will OneTravel notify me?
Airlines will sometimes make changes to their flight schedules. OneTravel will attempt to notify you via e-mail prior to the originally scheduled departure time if your itinerary change is substantial.
Frequent Flier Miles
Q. Can I use my Frequent Flier miles to buy a ticket on OneTravel.com?
We are unable to accept any vouchers, coupons, air script, or other discounts. In most cases, you must book directly with the airline to take advantage of these programs. Contact your airline for more specific information regarding their program.
Q. Will I earn Frequent Flier miles for purchases on the site?
You may be eligible for Frequent Flier miles directly from your airline; however, eligibility is contingent upon the airline's rules. Frequent flier miles may not be available for some deeply discounted fares. In order to verify eligibility, present your account information at the check-in counter prior to the departure of your flight.
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