Please browse the most frequently asked questions by our customers and you may easily find the answer to your question:
Car FAQ's
Q. I made a car reservation on-line, do I get a confirmation voucher?

We have negotiated many different types of agreements with different airlines; thus, the rules and restrictions for exchanges and cancellations vary greatly if allowed at all. When allowed, airlines require that we collect a fee for the exchange plus any difference in fare when necessary. Exchange fees start at $125 USD and go as high as $350 USD. Your exchange agent can tell you when you call.

We must insist, however, that you do not book an itinerary for the exchange. Please keep in mind that all exchanges must be on itineraries provided by the same airline that issued the original ticket. In some cases, the airline may restrict or deny exchanges requested with as few as seven days before departure.

Once you are prepared to give our exchange agent the new itinerary, please call us at (866) 883-0908. We are open 24/7. To expedite this process, please have your old ticket and/or file number with you as well as the new itinerary you wish to book.

Q. What are the age requirements to rent a car?

In the United States, most car rental companies have a minimum age of 25 or above. There are exceptions, but the renter must pay a surcharge. In Europe, foreign driver restrictions vary from country to country. Drivers need to be a minimum of 18 in most countries and have a valid US drivers license. Please check the official website of the rental company. These sites generally have age restrictions posted there, as well as information regarding seat belt laws, child seat requirements, and speed limits.

Q. What information will I need to pick up my rental car?

The confirmation number from the car rental company is needed to pick up a car. This number is found on the e-mail confirmation sent to you from OneTravel.com. It is a good idea to have a copy of this confirmation upon arrival at the car rental counter. You will also need a major credit card and a driver's license. Some car rental companies may also require a good driving record as a pre-requisite to rent a car. The rental agency will perform the check when the actual rental agreement is processed.

Q. How do I pay for the car rental?

Generally a credit card is required to secure a car. Many car rental companies will not accept a Debit card, cash for payment or 3rd party credit cards as payment. Check with the individual car company for their policies. All rates are quoted and guaranteed in US Dollars.

Q. What do I need in order to pick up a car?

Print or email the online confirmation from OneTravel.com. This confirmation number from the car rental company is all that is needed, other than a valid driver's license and a major credit card. We do not recommend using debit-cards to pay for car rentals. Some car rental companies may also require a good driving record as a pre-requisite to rent a car and proof of insurance. They may check this at the time of rental, when the actual rental agreement is completed.

Q. Do I need an international driver permit?

It isn't required, but it can't hurt. It costs approximately $20 USD to purchase an International Driver's Permit (IDP), which is simply a translation of a valid U.S. driver's license. This document can prevent a lot of problems for clients driving abroad, especially if they are driving in a country where they don't speak the language, or in a non-tourist area. Per the U.S. State Department only two companies are allowed to issue IDPs. For details, see travel.state.gov/travel/tips/safety/safety_1179.html#permits

Q. What does the collision insurance cover?

If You rent a car while on the Covered Trip, and the car is damaged due to collision, theft, vandalism, windstorm, fire, hail, flood or any cause not within Your control while in Your possession, the Company will pay the lesser of:

(a) the cost of repairs and rental charges imposed by the rental company while the car is being repaired; or
(b) the Actual Cash Value of the car, meaning purchase price less depreciation; or
(c) the amount shown on the Confirmation of Coverage. Other restrictions may apply..

Coverage is provided to You, provided You and Your Traveling Companions are licensed drivers, and are listed on the rental agreement. Coverage is not available to residents of Texas and Oregon. This benefit does not apply to cars rented in Jamaica, Republic of Ireland, Northern Ireland and Israel.

OneTravel recommends taking a copy of the policy coverage along with you to the rental car company.
Description of Coverage

Q. How do I file a claim?

Call Seven Corners toll free number (877) 444-5013 and refer to product “CDW Protection Plan, OneTravel”.   OneTravel recommends taking a copy of the policy coverage along with you to the rental car company.
Description of Coverage